Our cancellation policy!
As most of you are now aware we have recently had a new computer system installed that keeps track of all our clients details, treatment formulas, appointments and other key information to make your treatments here at Guys n Dolls relaxed and convenient. You should now also be receiving text message reminders with your appointment time and member of staff you seeing on your quested date. If you are not receiving reminder messages please let us know and we can check we have the correct details for you on our system.
Our new system also alerts us to any missed appointments, In the month of December alone we had 17 hours worth of no show appointments!! We have a strict cancellation policy here at Guys N Dolls, We ask that you cancel any unwanted appointments at least 24 hours before your appointment time. Failure to do so will result in our system flagging up that you hadn’t attended your last appointment and you will be required to pay a deposit or payment in full on booking your next appointment. If you the do not attended that appointment our system will no longer let us book you any future appointment. Not attending your appointment costs the salon and our staff money and stress! Not only that but we also run a cancellation list of clients wanting appointments at Guys N Dolls. Our time is precious and we are coming into our busiest period, so we please ask that you give at least 24 hours notice of no longer wanted/ needed appointments!